Member Support Agent
1.
0 Quick Apply 13 hours ago Full Job Description Member Experience Representative Many Americans currently have medical debt, and most have trouble understanding the medical billing system.
At AblePay Health, our members are our customers, and we are on a mission to help them handle rising healthcare costs.
To support our rapid growth, we are looking for a values-driven Member Experience Representative that wants to work hard, have fun, and make a difference with us in Allentown, PA.
As a vital member of our team, you'll handle a range of administrative tasks and utilize your superior customer service skills to take the best care of our members.
We are looking for someone who thrives on helping others, fueling them to continue going above and beyond on every call because that's what our member deserves.
Job Duties/
Essential Functions:
Work to build credible, trusted relationships with our clients and customers Enthusiastically respond to questions and requests for information from our Members Develop and implement process improvements to increase efficiency, reduce reliance on paper processes, and enhance the use of existing technology Research claim inquiries and appropriately communicate findings to Members Professionally handle Members' issues by fulling resolving them on the first call.
We want to go above and beyond so Member does not have to call us back.
Handle general administrative and clerical support including mailing, scanning, faxing, and copying Skills/
Qualifications:
College degree or comparable work experience required Critical and creative thinking skills A passion for helping others, eager to go the extra mile to provide remarkable customer service Strong written and oral communication skills Ability to quickly adapt to our companys changing priorities and needs Values-driven with strict professional ethics, confidentiality, and privacy protector of patient medical records Willingness to go the extra mile Proficiency using MS Office (Word, Excel, Outlook, PowerPoint Why AblePay Health? Because we get it.
Members receive bills from doctors, hospitals, etc.
, and they delay payment because they simply dont have the money.
Its an unfortunate reality that AblePay has the solution for! Every day we challenge our team members to walk a mile in the shoes of our members.
As a result, we are searching for the best and brightest to join our team.
Benefits - A benefits package that includes medical, HSA, dental, vision, 401(k) and PTO.
We also have fun with occasional luncheons and team happy hours.
Unique - This is not your typical customer service role.
We want you to challenge the status quo and make the position yours.
Rewarding - Your work truly makes a difference.
You are VALUED! Physical Requirements/Working Conditions:
These are physical and mental requirements of the position as it is typically performed.
Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.
Upon request for a reasonable accommodation, AblePay may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
PHYSICAL REQUIREMENTS Ability to use all senses to drive a vehicle and able to drive a vehicle Seeing, Hearing, Listening, Talking Clear speech Reading- intermediate and complex Writing- intermediate and complex Touching Use of hands and fingers Basic mathematics Climb stairs Sit for prolonged periods of time at a desk Occasionally stands for prolonged periods of time Occasional light lifting up to 25 lbs.
MENTAL /REASONING REQUIREMENTS Sincere by nature Aggressive to an acceptable level Ability to gain agreement Ability to reason Ability to analyze Makes good judgments Makes timely decisions Strong use of common sense Think through complex situations Think outside the box Easily approachable Works well with others Sense of urgency The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Thank you for considering us as a potential employer! EOE, M/F/D/V Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply 13 hours ago Full Job Description Member Experience Representative Many Americans currently have medical debt, and most have trouble understanding the medical billing system.
At AblePay Health, our members are our customers, and we are on a mission to help them handle rising healthcare costs.
To support our rapid growth, we are looking for a values-driven Member Experience Representative that wants to work hard, have fun, and make a difference with us in Allentown, PA.
As a vital member of our team, you'll handle a range of administrative tasks and utilize your superior customer service skills to take the best care of our members.
We are looking for someone who thrives on helping others, fueling them to continue going above and beyond on every call because that's what our member deserves.
Job Duties/
Essential Functions:
Work to build credible, trusted relationships with our clients and customers Enthusiastically respond to questions and requests for information from our Members Develop and implement process improvements to increase efficiency, reduce reliance on paper processes, and enhance the use of existing technology Research claim inquiries and appropriately communicate findings to Members Professionally handle Members' issues by fulling resolving them on the first call.
We want to go above and beyond so Member does not have to call us back.
Handle general administrative and clerical support including mailing, scanning, faxing, and copying Skills/
Qualifications:
College degree or comparable work experience required Critical and creative thinking skills A passion for helping others, eager to go the extra mile to provide remarkable customer service Strong written and oral communication skills Ability to quickly adapt to our companys changing priorities and needs Values-driven with strict professional ethics, confidentiality, and privacy protector of patient medical records Willingness to go the extra mile Proficiency using MS Office (Word, Excel, Outlook, PowerPoint Why AblePay Health? Because we get it.
Members receive bills from doctors, hospitals, etc.
, and they delay payment because they simply dont have the money.
Its an unfortunate reality that AblePay has the solution for! Every day we challenge our team members to walk a mile in the shoes of our members.
As a result, we are searching for the best and brightest to join our team.
Benefits - A benefits package that includes medical, HSA, dental, vision, 401(k) and PTO.
We also have fun with occasional luncheons and team happy hours.
Unique - This is not your typical customer service role.
We want you to challenge the status quo and make the position yours.
Rewarding - Your work truly makes a difference.
You are VALUED! Physical Requirements/Working Conditions:
These are physical and mental requirements of the position as it is typically performed.
Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.
Upon request for a reasonable accommodation, AblePay may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
PHYSICAL REQUIREMENTS Ability to use all senses to drive a vehicle and able to drive a vehicle Seeing, Hearing, Listening, Talking Clear speech Reading- intermediate and complex Writing- intermediate and complex Touching Use of hands and fingers Basic mathematics Climb stairs Sit for prolonged periods of time at a desk Occasionally stands for prolonged periods of time Occasional light lifting up to 25 lbs.
MENTAL /REASONING REQUIREMENTS Sincere by nature Aggressive to an acceptable level Ability to gain agreement Ability to reason Ability to analyze Makes good judgments Makes timely decisions Strong use of common sense Think through complex situations Think outside the box Easily approachable Works well with others Sense of urgency The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Thank you for considering us as a potential employer! EOE, M/F/D/V Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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