Customer Support Agent
Goodbay Technologies Goodbay Technologies Allentown, PA Allentown, PA Full-time Full-time $16 - $18 an hour $16 - $18 an hour 2 days ago 2 days ago 2 days ago Customer Support Agent - Job Description Role Brief:
A Customer Support Representative will provide day-to-day email / chat service and technical support for customers.
This role requires excellent communication skills, creative and analytical thinking abilities, and the ability to learn and adapt to change quickly.
Core
Responsibilities:
The representative will have daily email interactions with customers and will handle all issues from end to end.
Be an expert in the product and be able to address customer inquiries in an effective and efficient manner.
Provide comprehensive information regarding the products and services offered.
The team member must quickly and effectively build rapport with customers, as well as diagnose and resolve technical and payment issues.
This person will need to be able to provide great service without escalations and have the ability to provide an overall excellent customer experience.
Representatives need to be able to perform well under pressure in a high-volume environment.
Candidate Profile:
Education High School Graduate or Equivalent Required Experience Minimum 1 year as an agent in an email / chat process Experience meeting hourly and daily production targets Core competencies - Proven experience in technical support or customer support environment serving customers Previous experience in script free email /chat process Excellent communication skills, both written and verbal A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries Willingness to keep abreast of new updates, issues and resolutions Flexible in schedule - Must be okay to work any shift in a 24/7 period Good technical aptitude Multi-tasks effectively (can handle multiple customer conversations simultaneously) Quickly identifies issues and customer pain points (reason for contact) The ability to address complaints and resolve conflict in a professional and decisive manner Understands tone of written conversations, including trigger statements, and address all of the customers concerns without needlessly dragging out the conversation Actively plays mobile, PC, and/or Console games Experience working directly with Payment Providers to resolve Payment Issues is a plus Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Experience level:
1 year Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
In-person Ability to commute/relocate:
Allentown, PA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
This role will require professional writing skills to support customers.
Do you have experience writing professional emails? Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person Role Brief:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
A Customer Support Representative will provide day-to-day email / chat service and technical support for customers.
This role requires excellent communication skills, creative and analytical thinking abilities, and the ability to learn and adapt to change quickly.
Core
Responsibilities:
The representative will have daily email interactions with customers and will handle all issues from end to end.
Be an expert in the product and be able to address customer inquiries in an effective and efficient manner.
Provide comprehensive information regarding the products and services offered.
The team member must quickly and effectively build rapport with customers, as well as diagnose and resolve technical and payment issues.
This person will need to be able to provide great service without escalations and have the ability to provide an overall excellent customer experience.
Representatives need to be able to perform well under pressure in a high-volume environment.
Candidate Profile:
Education High School Graduate or Equivalent Required Experience Minimum 1 year as an agent in an email / chat process Experience meeting hourly and daily production targets Core competencies - Proven experience in technical support or customer support environment serving customers Previous experience in script free email /chat process Excellent communication skills, both written and verbal A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries Willingness to keep abreast of new updates, issues and resolutions Flexible in schedule - Must be okay to work any shift in a 24/7 period Good technical aptitude Multi-tasks effectively (can handle multiple customer conversations simultaneously) Quickly identifies issues and customer pain points (reason for contact) The ability to address complaints and resolve conflict in a professional and decisive manner Understands tone of written conversations, including trigger statements, and address all of the customers concerns without needlessly dragging out the conversation Actively plays mobile, PC, and/or Console games Experience working directly with Payment Providers to resolve Payment Issues is a plus Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Experience level:
1 year Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
In-person Ability to commute/relocate:
Allentown, PA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
This role will require professional writing skills to support customers.
Do you have experience writing professional emails? Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person Role Brief:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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