Customer Relationship Mgr, Sr II
Senior Customer Success Manager- Public Sector45457BRUS - Texas - Houston, USA - Arizona - Chandler, USA - Arizona - Tucson, USA - Colorado - Denver, USA - Colorado - Longmont, USA - Colorado - Westminster, USA - Illinois - Chicago, USA - Illinois - Schaumburg, USA - Indiana - Bloomington, USA - Indiana - Indianapolis, USA - Maryland - Columbia, USA - Massachusetts - Boston, USA - Massachusetts - Boxborough, USA - Massachusetts - Burlington, USA - Massachusetts - Marlboro, USA - Michigan - Detroit, USA - Michigan - Novi, USA - Minnesota - Bloomington, USA - Minnesota - Minneapolis, USA - Minnesota - Roseville, USA - Ohio - Cincinnati, USA - Ohio - Columbus, USA - Pennsylvania - Allentown, USA - Tennessee - Nashville, USA - Texas - Addison, USA - Texas - Addison, USA - Texas - Austin, USA - Texas - Dallas, USA - Texas - Houston, USA - Texas - Plano, USA - USA, USA - Virginia - Dulles, USA - Virginia - Herndon, USA - Washington DCJob Description and RequirementsThe Senior Customer Success Manager-Public Sector serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Synopsys solutions.
You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business.
Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customer's business objectives through the use of our solutions.
The ideal candidate will have experience in enterprise software, renewal management & forecasting, a consultative approach to working with C level executives, and a passion for customer advocacy.
Qualifications and Experience 5-8 years account management, customer success or sales engineer experience in the enterprise software spaceStrong technical aptitude; ability to deliver customer presentations, perform product demonstrations, and help the customer achieve successUnderstanding of the software development lifecycle, application security, and/or related fieldExperience with the development, execution, and overview of account plansStrong executive presence at the VP level and above; demonstrated ability to seamlessly - participate in discussions with business and technical leadershipExcellent verbal and written communication and in-person and virtual presentation skillsAbility to work independently and to collaborate effectively across functions.
Experience negotiating subscription contract renewalsAble to travel domestically up to 10% of the timeFederal/Public Sector account experience or security industry experience preferredFluency in multiple languages is a plus (but not required)Bachelors' degree in a related fieldGeneral Responsibilities Develop and maintain strong relationships at all levels within the customer organizationDevelop technical proficiency with all solutionsBe the customer's single point of contact throughout the entire customer life cycle (onboarding, adoption, expansion, renewal)Serve as customer advocate by partnering closely with cross-functional teams including client services, product management, engineering, technical support and sales teamsDevelop, deliver and execute customer success plans which outline critical success factors and measures for successAccurately report & monitor health of customer deployments and drive corrective action plans where neededDrive customer adoption through training resources and development of best practices to continually create incremental valueMonitor the adoption rates of assigned accounts; help align customer use case with their business objectivesMaintain strong customer retention rates aligned with corporate goals and execute license renewalsPartner with sales by identifying new business opportunities for expanding the footprintPrevent and track customer churnSynopsys Software Integrity Group was named a leader for 2020 in the Gartner Magic Quadrant for Application Security Testing (AST) in recognition of our vision and ability to execute.
Security and risk management leaders will need to meet tighter deadlines and test more-complex applications by integrating and automating AST in the software life cycle eliminating risk before it puts them at risk.
Every business runs on software, and defects in software create risk.
We've curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire SDLC.
Learn more:
https:
//www.
synopsys.
com/software-integrity.
html />The base salary range across the U.
S.
for this role is between $93,000.
00-$162,000.
00 In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses.
Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package.
The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.
Your recruiter can share more specific details on the total rewards package upon request.
Job CategorySalesCountryUnited StatesJob SubcategoryCustomer RelationshipHire TypeEmployeeBase Salary Range$93,000-$162,000 Recommended Skills Account Management Application Security Business Planning Coaching And Mentoring Communication Consultative Approaches Estimated Salary: $20 to $28 per hour based on qualifications.
You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business.
Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customer's business objectives through the use of our solutions.
The ideal candidate will have experience in enterprise software, renewal management & forecasting, a consultative approach to working with C level executives, and a passion for customer advocacy.
Qualifications and Experience 5-8 years account management, customer success or sales engineer experience in the enterprise software spaceStrong technical aptitude; ability to deliver customer presentations, perform product demonstrations, and help the customer achieve successUnderstanding of the software development lifecycle, application security, and/or related fieldExperience with the development, execution, and overview of account plansStrong executive presence at the VP level and above; demonstrated ability to seamlessly - participate in discussions with business and technical leadershipExcellent verbal and written communication and in-person and virtual presentation skillsAbility to work independently and to collaborate effectively across functions.
Experience negotiating subscription contract renewalsAble to travel domestically up to 10% of the timeFederal/Public Sector account experience or security industry experience preferredFluency in multiple languages is a plus (but not required)Bachelors' degree in a related fieldGeneral Responsibilities Develop and maintain strong relationships at all levels within the customer organizationDevelop technical proficiency with all solutionsBe the customer's single point of contact throughout the entire customer life cycle (onboarding, adoption, expansion, renewal)Serve as customer advocate by partnering closely with cross-functional teams including client services, product management, engineering, technical support and sales teamsDevelop, deliver and execute customer success plans which outline critical success factors and measures for successAccurately report & monitor health of customer deployments and drive corrective action plans where neededDrive customer adoption through training resources and development of best practices to continually create incremental valueMonitor the adoption rates of assigned accounts; help align customer use case with their business objectivesMaintain strong customer retention rates aligned with corporate goals and execute license renewalsPartner with sales by identifying new business opportunities for expanding the footprintPrevent and track customer churnSynopsys Software Integrity Group was named a leader for 2020 in the Gartner Magic Quadrant for Application Security Testing (AST) in recognition of our vision and ability to execute.
Security and risk management leaders will need to meet tighter deadlines and test more-complex applications by integrating and automating AST in the software life cycle eliminating risk before it puts them at risk.
Every business runs on software, and defects in software create risk.
We've curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire SDLC.
Learn more:
https:
//www.
synopsys.
com/software-integrity.
html />The base salary range across the U.
S.
for this role is between $93,000.
00-$162,000.
00 In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses.
Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package.
The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.
Your recruiter can share more specific details on the total rewards package upon request.
Job CategorySalesCountryUnited StatesJob SubcategoryCustomer RelationshipHire TypeEmployeeBase Salary Range$93,000-$162,000 Recommended Skills Account Management Application Security Business Planning Coaching And Mentoring Communication Consultative Approaches Estimated Salary: $20 to $28 per hour based on qualifications.
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