L3 Technical Support
Job Title:
L3 Technical Support Location:
Allentown, PA Rate:
$25-$28/hour on W2
Job Description:
This needs to be an experienced tech.
This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks.
This position is for intermediate level employees that display a sound technical background and understanding of the business and IT organizations.
Core
Responsibilities:
Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment.
Performs trouble shooting and problem resolution on technical issues as required.
Identifies, and with assistance, diagnoses incidents.
Assists in coordinating restoration of services with other IT support personnel.
Understands documentation for procedures internal to the department.
Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.
Researches and maintains standard operating procedures and other departmental documents as instructed.
Recommends and implements process improvements within the department and IT organization.
All other duties and projects as assigned.
Preferred
Qualifications:
Bachelor's degree in information technology or a related field.
4 plus years previous experience in an IT support environment preferred.
Desktop environment experience and knowledge of ITIL concepts is recommended.
Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365.
Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products.
Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.
Experience in troubleshooting mobile devices (phones, tablets, etc.
) and wireless.
Additional knowledge and troubleshooting network, telecom, and other communication platforms.
Knowledge of data center applications such as job scheduling and monitoring tools.
Note:
This position requires a personal vehicle for travel to 3 sites for support, mileage is reimbursed.
This position sits in Allentown, PA.
All 3 sites are local to Allentown, PA.
Pay Range:
$25 - $28 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
#LI-SK1 Recommended Skills Access Network Administration Data Centers Itil Information Technology Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
L3 Technical Support Location:
Allentown, PA Rate:
$25-$28/hour on W2
Job Description:
This needs to be an experienced tech.
This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks.
This position is for intermediate level employees that display a sound technical background and understanding of the business and IT organizations.
Core
Responsibilities:
Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment.
Performs trouble shooting and problem resolution on technical issues as required.
Identifies, and with assistance, diagnoses incidents.
Assists in coordinating restoration of services with other IT support personnel.
Understands documentation for procedures internal to the department.
Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.
Researches and maintains standard operating procedures and other departmental documents as instructed.
Recommends and implements process improvements within the department and IT organization.
All other duties and projects as assigned.
Preferred
Qualifications:
Bachelor's degree in information technology or a related field.
4 plus years previous experience in an IT support environment preferred.
Desktop environment experience and knowledge of ITIL concepts is recommended.
Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365.
Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products.
Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.
Experience in troubleshooting mobile devices (phones, tablets, etc.
) and wireless.
Additional knowledge and troubleshooting network, telecom, and other communication platforms.
Knowledge of data center applications such as job scheduling and monitoring tools.
Note:
This position requires a personal vehicle for travel to 3 sites for support, mileage is reimbursed.
This position sits in Allentown, PA.
All 3 sites are local to Allentown, PA.
Pay Range:
$25 - $28 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
#LI-SK1 Recommended Skills Access Network Administration Data Centers Itil Information Technology Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
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