L3 Technical Support
Contract $0/hr Allentown,PA Our client, a growing regional energy provider, is seeing a Technical Support to join their team in Allentown, PA! This is a 5-month contract-to-hire opportunity
Summary:
This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks.
This position is for intermediate level employees that display a sound technical background and understanding of the business and IT organizations.
CORE
Responsibilities:
Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment.
Performs trouble shooting and problem resolution on technical issues as required.
Identifies, and with assistance, diagnoses incidents.
Assists in coordinating restoration of services with other IT support personnel.
Understands documentation for procedures internal to the department.
Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.
Researches and maintains standard operating procedures and other departmental documents as instructed.
Recommends and implements process improvements within the department and IT organization.
All other duties and projects as assigned.
PREFERRED
Qualifications:
Bachelor's degree in information technology or a related field.
4
years previous experience in an IT support environment preferred.
Desktop environment experience and knowledge of ITIL concepts is recommended.
Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365.
Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products.
Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.
Experience in troubleshooting mobile devices (phones, tablets, etc.
) and wireless.
Additional knowledge and troubleshooting network, telecom, and other communication platforms.
Knowledge of data centre applications such as job scheduling and monitoring tools.
Motion Recruitment Partners is an Equal Opportunity Employer, including EOE Protected Veterans/Disability/Women.
All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.
Employment is subject to the successful completion of a pre-employment background screening including a criminal check.
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy.
Applicants need to make their needs known in advance.
Recommended Skills Access Network Administration Data Centers Itil Information Technology Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks.
This position is for intermediate level employees that display a sound technical background and understanding of the business and IT organizations.
CORE
Responsibilities:
Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment.
Performs trouble shooting and problem resolution on technical issues as required.
Identifies, and with assistance, diagnoses incidents.
Assists in coordinating restoration of services with other IT support personnel.
Understands documentation for procedures internal to the department.
Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.
Researches and maintains standard operating procedures and other departmental documents as instructed.
Recommends and implements process improvements within the department and IT organization.
All other duties and projects as assigned.
PREFERRED
Qualifications:
Bachelor's degree in information technology or a related field.
4
years previous experience in an IT support environment preferred.
Desktop environment experience and knowledge of ITIL concepts is recommended.
Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365.
Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products.
Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.
Experience in troubleshooting mobile devices (phones, tablets, etc.
) and wireless.
Additional knowledge and troubleshooting network, telecom, and other communication platforms.
Knowledge of data centre applications such as job scheduling and monitoring tools.
Motion Recruitment Partners is an Equal Opportunity Employer, including EOE Protected Veterans/Disability/Women.
All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.
Employment is subject to the successful completion of a pre-employment background screening including a criminal check.
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy.
Applicants need to make their needs known in advance.
Recommended Skills Access Network Administration Data Centers Itil Information Technology Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
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