Customer Service Representative
Etac Etac Allentown, PA Allentown, PA Full-time Full-time $20 - $21 an hour $20 - $21 an hour 5 days ago 5 days ago 5 days ago Etac a world-leading developer and provider of ergonomic assistive devices and patient handling equipment is seeking a Customer Service Representative.
Etac offers $20.
00-21.
00 hr.
bonus potential 100% employer paid benefits (for employee and family) Medical, dental, vision 401K plan Life insurance Tuition reimbursement Laid-back dress code and is dog friendly! The Customer Service Representative opportunitycan best be described by the below functions.
50% entering purchase orders 30% quotes 15% phone calls 5% field inquiries Customer Service Representative
Responsibilities:
Field and direct calls to appropriate personnel, sales representatives, or offsite personnel.
Respond to calls, emails, web inquiries, and general requests from customers and sales representatives.
Answer requests for information about products or service via phone or email.
Prepare customer price quotes as requested by the sales team or customers.
Confirm and process purchase orders via ERP system.
Coordinate special shipping requirements with the shipping department.
Communicate with customer approximate shipping date, potential delays, and any additional information needed by customer.
Identify any special needs or requests from the customer and communicate those requests to the appropriate departments.
Keep records of customer interactions and file documents.
Maintain customer database with accurate and complete information.
Customer Service Representative
Qualifications:
Must have a dynamic personality and passionate about working with customers Experience processing purchase orders and creating quotes in an ERP or similar software 2 yrs.
customer service experience Working knowledge of Microsoft Office applications Excellent oral and written communication skills Eager to learn product information Must be able to lift 25 pounds (Etac is a true team and when shipments arrive the entire company regardless of level, assists with unloading containers.
) Customer Service Representative Preferred:
Experience in medical device or pharmaceutical industries (not required) Please note:
This is an on-site opportunity.
Job Type:
Full-time Pay:
$20.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Can you lift 25 pounds? Are you open to a dog friendly work environment?
Experience:
Customer service:
2 years (Required) Processing PO's and creating quotes in ERP/similar software:
2 years (Required) Microsoft Office:
2 years (Required) Medical device or pharmaceutical industry (not required):
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Etac offers $20.
00-21.
00 hr.
bonus potential 100% employer paid benefits (for employee and family) Medical, dental, vision 401K plan Life insurance Tuition reimbursement Laid-back dress code and is dog friendly! The Customer Service Representative opportunitycan best be described by the below functions.
50% entering purchase orders 30% quotes 15% phone calls 5% field inquiries Customer Service Representative
Responsibilities:
Field and direct calls to appropriate personnel, sales representatives, or offsite personnel.
Respond to calls, emails, web inquiries, and general requests from customers and sales representatives.
Answer requests for information about products or service via phone or email.
Prepare customer price quotes as requested by the sales team or customers.
Confirm and process purchase orders via ERP system.
Coordinate special shipping requirements with the shipping department.
Communicate with customer approximate shipping date, potential delays, and any additional information needed by customer.
Identify any special needs or requests from the customer and communicate those requests to the appropriate departments.
Keep records of customer interactions and file documents.
Maintain customer database with accurate and complete information.
Customer Service Representative
Qualifications:
Must have a dynamic personality and passionate about working with customers Experience processing purchase orders and creating quotes in an ERP or similar software 2 yrs.
customer service experience Working knowledge of Microsoft Office applications Excellent oral and written communication skills Eager to learn product information Must be able to lift 25 pounds (Etac is a true team and when shipments arrive the entire company regardless of level, assists with unloading containers.
) Customer Service Representative Preferred:
Experience in medical device or pharmaceutical industries (not required) Please note:
This is an on-site opportunity.
Job Type:
Full-time Pay:
$20.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Can you lift 25 pounds? Are you open to a dog friendly work environment?
Experience:
Customer service:
2 years (Required) Processing PO's and creating quotes in ERP/similar software:
2 years (Required) Microsoft Office:
2 years (Required) Medical device or pharmaceutical industry (not required):
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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