PT/OT Front Desk Coordinator
5.
0 Allentown, PA Allentown, PA Full-time Full-time $16 - $20 an hour $16 - $20 an hour 2 days ago 2 days ago 2 days ago
Summary:
The PT/OT Front Desk Coordinator Lead performs, organizes and prioritizes clerical functions within the Physical Therapy / Occupational Therapy Departments at OAA Orthopaedic Specialists.
The position includes answering the phone, patient registration, patient scheduling, insurance verification and authorization, word processing, filing, and general office duties.
Leadership duties include, but are not limited to, trainings, audits, travel to current and future OAA locations, and meeting with senior management.
Essential Functions:
Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.
Immediately greets and directs patients and visitors.
Schedules appointments in the electronic medical record.
Answers telephone calls promptly and courteously.
Calls patients to reschedule appointments as needed Completes a full, accurate patient registration utilizing the electronic check-in program.
Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.
Verifies, updates, and maintains accurate patient insurance information.
Coordinates referrals for patients through insurance and other physician offices.
Obtains insurance verification, authorizations, referrals and proof of patient eligibility.
Reviews and take sresolution action upon the accounts of scheduled patients for balances, expired referrals, required documentation and addresses with patient and therapists in a timely manner for billing Collects co-payment and balances from patients and reconciles daily cash report.
Collects payment for durable medical equipment and files appropriate paperwork.
Receives and processes medical records requests and disability forms.
Records patient communications within the electronic medical record.
Train and mentor new Front Desk Coordinators.
Establish a Policy and Procedure manual for the front desk operations Acts as a liaison between Front Desk Coordinators, Therapists and Director/Senior Management Provides insight into correcting issues related to insurances, billing, registration, scheduling, etc.
Functions in a leadership role Serves as a resource for PT/OT front desk coordinators Other duties may be assigned.
Qualifications High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience Computer experience required Physical Therapy/Occupational Therapy front desk experience, required Knowledge of third-party insurance preferred Previous medical office experience preferred Billing/revenue cycle experience preferred Excellent verbal communication skills Prior customer service experience Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Allentown, PA 18104:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Allentown, PA Allentown, PA Full-time Full-time $16 - $20 an hour $16 - $20 an hour 2 days ago 2 days ago 2 days ago
Summary:
The PT/OT Front Desk Coordinator Lead performs, organizes and prioritizes clerical functions within the Physical Therapy / Occupational Therapy Departments at OAA Orthopaedic Specialists.
The position includes answering the phone, patient registration, patient scheduling, insurance verification and authorization, word processing, filing, and general office duties.
Leadership duties include, but are not limited to, trainings, audits, travel to current and future OAA locations, and meeting with senior management.
Essential Functions:
Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.
Immediately greets and directs patients and visitors.
Schedules appointments in the electronic medical record.
Answers telephone calls promptly and courteously.
Calls patients to reschedule appointments as needed Completes a full, accurate patient registration utilizing the electronic check-in program.
Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.
Verifies, updates, and maintains accurate patient insurance information.
Coordinates referrals for patients through insurance and other physician offices.
Obtains insurance verification, authorizations, referrals and proof of patient eligibility.
Reviews and take sresolution action upon the accounts of scheduled patients for balances, expired referrals, required documentation and addresses with patient and therapists in a timely manner for billing Collects co-payment and balances from patients and reconciles daily cash report.
Collects payment for durable medical equipment and files appropriate paperwork.
Receives and processes medical records requests and disability forms.
Records patient communications within the electronic medical record.
Train and mentor new Front Desk Coordinators.
Establish a Policy and Procedure manual for the front desk operations Acts as a liaison between Front Desk Coordinators, Therapists and Director/Senior Management Provides insight into correcting issues related to insurances, billing, registration, scheduling, etc.
Functions in a leadership role Serves as a resource for PT/OT front desk coordinators Other duties may be assigned.
Qualifications High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience Computer experience required Physical Therapy/Occupational Therapy front desk experience, required Knowledge of third-party insurance preferred Previous medical office experience preferred Billing/revenue cycle experience preferred Excellent verbal communication skills Prior customer service experience Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Allentown, PA 18104:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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