SAP CRM Service Consultant

Company Name:
Axius Technologies
Position: SAP CRM Service Consultant
Location: Allentown, PA
Duration: Full Time (Permanent)
Job Description:
Mandatory Technical Skills:
Basic knowledge of middleware
Knowledge of business objects, condition objects and customize objects and its replication and filter
Concepts of intial and delta downloads, mappings and synchronization with ECC
Basic knowledge of Business addins and ABAP dictionary
Desirable Technical Skills:
BADI's and FM's specific to the service processes
Mandatory Functional Skills:
Expertise in SAP Service with excellent knowledge on Integrated functionality
Experience in Service Request, Service Order, Service Confirmation, Service agreements, Service contracts, Installed base maintenance, Customer service and support, Field service management, Returns, Web service
Knowledge on Complaints and End to End process of In house repair order
Knowledge on service contract price agreements, Pricing procedure and billing plans
Knowledge on Web UI configuration and enhancements
Master Data - Knowledge on Installation Base, Equipment masters - Warranty Master, Service Master
Expertise in data migration and transformation methodologies and hands on experience
Experience in cross-functional integration like Debit memo and Credit memo from CRM processes to ECC, Logistics integration, CATS integration
Workflow knowledge
Desirable Functional Skills:
Working with client team
Preferred Techno-Functional Consultant for Requirements understanding and translating into FS/TS.
Co-ordinate with TCS offshore team

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