Catering Operations Supervisor

Company Name:
Boston Market
## Job Description
Purpose of the position
The Catering Operations Supervisor is responsible for the oversight and execution of the catering process to support and drive the growth of Boston Market's Catering initiative in their market.
Essential Duties and Responsibilities
Supervision of driver pool, vehicles and equipment.
Assist with sales and objectives with Account Consultant and Area Manager for achieving the market's Catering Sales Plan.
Utilize driver pool as needed for business-to-business marketing and overall canvassing.
Coordinate and dispatch drivers; coordinate equipment storage, upkeep and usage; ensure driver uniform standards are maintained; maintain catering vehicle cleanliness, service and usage.
Actively recruit driver to ensure need levels are maintained:
Screen, interview, hire and train qualified applicants.
Mentor all Store Managers to follow and execute Catering standards
Support full service event planning and execution as needed.
Initiate and Maintain Driver's files for the market.
Ensure all employment prerequisites are met; ensure all delivery driver paperwork standards are met and maintained
Maintain copies of current driver proof of insurance and of valid drivers license.
Perform vehicle safety checks monthly.
Utilize all available tools to maximize results.
P.M. - Check over next day sales report to plan for next morning's deliveries; call and confirm with stores the next day orders scheduled for driver pool.
A.M. - Dispatch drivers and confirm orders with M.O.D. (Re-confirm P.M. drivers)
Move orders and drivers around to ensure maximum efficiency.
Upon return of driver pool, log arrival times and execution notes.
Execute Catering-training program for in-store, Delivery Drivers and all Store Managers.
In-store operations:
Provide assistance to delivery order preparation and delivery as necessary.
Maintain working knowledge of catering standards.
Maintain log of all drivers' hours and delivery fees.
Utilize all catering reports to trouble shoot and maintain success within the market
Maintain daily communication with GM's & Drivers, weekly communication with Catering Operations Manager and AM's
Perform a minimum of one QSC per week
Job Qualifications
Problem solving abilities and analytical skills.
Supervisory experience preferred
Geographic knowledge of the assigned delivery market
Customer service oriented
Strong communication skills
Possess valid drivers license and passes a MVR check
Relationships/Contacts: GM, AM, DO, AC, OM
Working Environment
Fast-paced Sales and Delivery environment
Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Boston Market reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.
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