Member Services Representative

Company Name:
Planet Fitness Club Careers
Are you a talented individual who is passionate about their job? Do you thrive in fun, fast paced environments? Then You Belong at Planet Fitness! Consistently ranked as one of Inc. Magazine's 5000 fastest growing companies, Planet Fitness is an exciting growth company taking the fitness industry by storm. Founded in 1992, we've revolutionized the industry with our combination of affordable prices, great value, and non-intimidating Judgement Free Zone .
With more than 800 clubs nationwide and over 5.5 million members, we're aggressively expanding and looking for talented individuals like you to help us conquer Gymtimidation everywhere. If you want to work at a company that offers a great culture and competitive salaries and benefits, then Planet Fitness could be your new home.
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Req #: 1023618
Status: Active
State: PA
City: Allentown
Postal Code: 18109
Category: Customer Service, Retail, Sales, Fitness
Job Type: Full Time/Part Time-Varies by Shift

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