Customer Service Associate - On Call

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.
Summary of Position:
The Customer Service Associate will be based in Allentown, PA.
The right candidate will be an integral part of our talented team, supporting our continued growth.
Responsibilities:
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.
) Lift heavy boxes, files or paper when needed Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Demonstrate flexibility in satisfying customer demands in a high volume, production environment Consistently adhere to business procedure guidelines Adhere to all safety procedures Take direction from supervisor or site manager Maintain all logs and reporting documentation; attention to detail Participate in cross-training (Filing, outgoing shipments, etc) Operating mailing, copy or scanning equipment Shipping & Receiving Handle time-sensitive material like confidential, urgent packages Perform other tasks as assigned Scanning incoming mail to recipients Perform file purges and pulls Create files and ship files Provide backfill when needed Enter information daily into spreadsheets Identify charges and match them to billing Sort and deliver mail, small packages

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