Delivery & Customer Care Professional

We're proud to stand at the forefront of healthcare innovation, providing full-service solutions that continue to redefine how care is delivered. Focused on improving patient and caregiver experiences, we place their well-being at the center of everything we do.
Integral to the success of Joerns Healthcare is The Joerns Way, which defines culture and how we get work done through execution of our Organizational Excellence Model. Candidate must embody the Joerns Way and our Values of People, Passion and Performance.
Candidates must be customer oriented, be highly adaptable and possess strong interpersonal and communication skills.
Joerns RecoverCare is a leading national distributor of specialty medical beds, chairs and other medical equipment. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
Days
Monday - Sunday
Two days off during the week - Schedule varies
Varied schedule: 8:30am-5:00pm, 10:30am-7:00pm, 12:30pm - 9:00pm
On-call
Once per month
This position is primarily responsible for providing placement and pickup of product to customers, inventory tracking, and routine maintenance/replacement of product. This includes basic service of product, completing paperwork for billing, tracking of product for inventory, and completion of bed rounds for service and cleaning. Additionally, this position is responsible for maintaining relations with a variety of customers/clients (i.e., Acute Care, LTAC or Nursing Home Personnel, Patients, etc.).
Must possess or be able to complete requirements of Department of Transportation (DOT) physical (for further details visit http://www.fmcsa.dot.gov/rules-regulations/topics/medical/medical.htm).
Screening requirements include: Drug testing, Background investigation and DOT physical
Training is 2 weeks at our Louisville, KY location. Must be able to travel at employer's expense to attend.
Job Duties and Responsibilities
Loads equipment from warehouse onto delivery vehicle
Delivers and sets-up medical equipment and supplies
Instructs client or caregiver on the basic use of the equipment.
Performs basic safety assessment and ensures that client is knowledgeable about product safety.
Picks up used equipment.
Cleans, disinfects, repairs and troubleshoots specialty medical equipment.
Assists the Operations Manager as required.Operates van or16ft box truck on company property or public roadways.
Records transactions on customer receipt.
Resolves service complaints following established company guidelines.
All employees are required to attend education workshops on excellent customer service, review pertinent industry literature, attend in-services on new product(s) and technology when provided, and avails self of audio and videotapes for additional training.
Position Requirements
Required Skills
High school graduate or General Equivalency Degree (GED); or up to one month related experience or training; or equivalent combination of education and experience.
Must have a valid driver's license.
Ability to drive a large van or 16 foot box truck.
Must be able to back vehicle with the use of mirror to maneuver in an around tight areas and receiving docks.
Must have a clean driving record - no more than 1 moving violation within the last 3 years and no DUI's within the last 5 years.
Must possess or be able to complete requirements of Department of Transportation (DOT) physical (for further details visit http://www.fmcsa.dot.gov/rules-regulations/topics/medical/medical.htm).
Able to lift up to 75 pounds and push/pull up to 100 pounds without accomodations.
Solid customer service focus, capability to meet customer needs within established guidelines.
Ability to work independently while being a team player.
Aptitude for effectively presenting information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Strong interpersonal communication skills, able to effectively communicate with patients, medical staff and co-workers.

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