Service Manager

Job Description:
We are currently seeking to fill the position of Service Manager for PA . The Service Manager is responsible for assigned USA dealerships within a geographic service territory. This job entails all aspects of technical, service parts and administrative service related duties to support the dealerships. The Field Service Manager works closely with and under the direct supervision of the National Service Manager to accomplish specified monthly, quarterly and annual objectives ESSENTIAL DUTIES AND RESPONSIBILTIES include the following. Other duties may be assigned. TechnicalProvide technical support to the Dealerships in assigned territoryEnsure Dealerships have adequate resources and facility to properly repair machinery and maintain customer satisfactionConduct training to ensure Dealerships are properly trained to work on machinery and maintain appropriate skill level.Provides Regional and On-site Technical Training to help troubleshoot and repair equipmentAssist with difficult customer issues. Work with Service team to continue development of the Service Management Development and Certification Program. Service Parts Works with assigned dealerships to promote the use of OEM service parts usage.Achieves monthly, quarterly and annual service parts sales objectives.Provide Parts related assistance to Dealerships when requested or required. Equipment Warranty & CampaignsAdminister Warranty as outlined in the Dealer Policy ManualTrain Dealerships on the proper Warranty process and proceduresConduct random audits of dealers to ensure compliant with Mahindra warranty policies and procedures.Review and approves Warranty Claims from DealershipsMonitors campaign completion and promote 100% closure on all safety related issues.Administer goodwill policy in the best interest of the Customer and the Dealership using Company procedures and guidelines within budgetary constraints. General DutiesWorks with the other members of the Field Sales Area to achieve assigned objectives and meet commitments on a monthly, quarterly and annual basis.Works with dealerships to maintain Customer satisfaction using all available resources to ensure brand loyalty. REQUIREMENTS: Experience in the following elements required: Minimum 5+ years of experience in the construction, industrial or agricultural equipment industry Bachelors Degree or equivalent combination of education and experience in a business management degree program of related field. Excellent communication skills to be able to converse with dealers and employees via phone and email. Ability to read, write, and speak the English language is required. Ability to communicate effectively in order to develop written reports and to provide instruction and guidance to corporate and dealer service support personnel. Skilled at problem resolution. Ability to remain tactful in challenging and argumentative situations. Intermediate to advanced knowledge of Microsoft Programs, (i.e. Excel, Word, PowerPoint, and Outlook) Good presentation skills. Ability to multitask in a fast paced environment Ability to work in a team environment Ability to travel up to 90% of the time Valid Driver's license with a clean driving record ADDITIONAL EXPERIENCE DESIRED: Knowledge Dealership operationsAbility to read and understand blueprints, technical manuals, parts manuals, etc. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; operate computers; job requires full use of hands and arms and ability to talk, see, and hear. The employee is required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. If you meet our qualifications and are passionate about your work, come join our team where Driving Positive Change, Accepting No Limits and Alternative Thinking are a part of our everyday culture.
Company Description:
Farm Sector Machinery

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