Intern- Customer Experience, Strategy & Execution (Summer 2017)

Requisition ID 3017BR
Title Intern- Customer Experience, Strategy & Execution (Summer 2017)
Time Period Summer
Recruiting Location PA-Allentown
Corporate Summary As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities ? Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities ? provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad.
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Customer Services, a department within our PPL Electric Utilities organization, is seeking 2 students to work full time (40 hours/week) during the summer of 2017, in Allentown, Pennsylvania.
Position Summary
A PPL Intern/Cooperative Associate is a temporarily employed full-time college student in an accredited four-year institution of higher learning, who is offered a work-study program designed to give college students practical work experience in their field of study. This program often helps students determine career interests. Beyond the scope of the actual tasks performed, the student becomes familiar with a corporate environment and gains practical skills and knowledge to supplement their classroom experience.
Joining PPL as an intern/cooperative associate provides you with the opportunity to explore possible career opportunities along with:
+ Meeting senior executives,
+ Becoming members of business resource groups,
+ Participating in community service projects, and
+ Contributing to departmental goals.
Job Description
? Facilitate group collaborations that aligns around our CX vision and strategy using multiple sources and data analytics to design processes, identify trends and eliminate customer pain-points.
? Collaborate with cross functional groups to improve the customer experience by implementing initiatives that reduces customer effort, increases efficiency, and increases customer satisfaction across multiple contact channels.
? Collaborate with CX team to execute digital strategy initiatives that shifts customers to low cost channels to serve.
Candidate Qualifications Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.
Basic Qualifications
+ Enrolled in a curriculum leading to a baccalaureate or master?s degree in Business, Marketing, or related field of study.
+ Enrolled on a full-time basis (12 semester hours). Students may not continue as an Intern/Co-operative Associate once they have graduated.
+ Have an acceptable overall (cumulative) grade point average, not lower than a 3.0.
+ Eligible to work in accordance with Bureau of Citizenship and Immigration Services (BCIS) regulations.
+ Able to provide an official student transcript and other required information.
+ 18 years of age or older.
Preferred Qualifications
+ Able to work in a team environment.
+ Able to demonstrate good interpersonal and communication skills.
+ Demonstrated leadership abilities.
+ Excellent written communications skills.
+ Ability to multi-task and manage multiple complex projects.
+ Ability to measure performance outcomes.
+ Self-starter with attention to detail.
Equal Employment Opportunity PPL is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Removal Date 02-Sep-2017 df496fa58b514a1d8ec2b960b8c0a625

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