Franchisee Developer

Overview:
Location: Mid / Central Pennsylvania - Mid Atlantic Region
Primarily responsible for advising new and underperforming franchisees on how to start up or improve their businesses. Train franchisees in a one-on-one setting in all aspects of running a Snap-on franchise. Provide feedback to Franchise Performance Team (FPT) on new franchisee performance and areas that might need further attention.
Responsibilities:
Franchise Development and Compliance

During intensive 5+ week one-on-one training period, consult with franchisees on how to best run their new business, including but not limited to the following topics:

Effectively managing business cash flow

Maintaining effective inventory levels

Communicating with all members of the inside and outside sales force

Collecting on all credit accounts

Developing and maintaining a strong Revolving Account program

Maintaining computer files and records and using the computer to improve business performance

Completing required paperwork

Processing repairs and warranty replacements

Sales techniques

Marketing the product

Obtaining optimal market share

Compliance with franchisee agreement

Continually provide feedback and update training materials and content based on experience and changes in Snap-on organization

Advise franchisees on an as-needed and as-available basis, including contributing to franchisee meetings as needed

As appropriate, assist with new franchisee training at the corporate level
FPT Teambuilding

Consult with FPT near conclusion of training to assess performance of franchisee and determine additional training needs

Communicate regularly with other FPT members

Coordinate franchisee and customer issue resolution with team members
Qualifications:
Education and Experience:

B.S. or B.A. College degree preferred

Experience with on-the-job or technical training

Snap-on experience highly preferred
Knowledge, Skills, Abilities:

Extensive knowledge of Snap-on franchisee operations including knowledge of:

Company products

Franchisee computer system

Sales

Collections

Marketing

Asset management

Repairs

Business operations

Franchise contracts

Proficient at Microsoft Office
Other Requirements:

Willingness to travel extensively

Strong core values

Enjoy interacting with customers

Ability to lift 50 to 100 lbs occasionally
Competencies:

Adaptability

Relationship Building

Sales Effectiveness

Planning Orientation

Technical Support Skills
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

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