Personal Care Associate

Title: Personal Care Associate
Reports to: Director of Wellness, Program Manager, Shift Leader
Position Summary:
The personal care associate (PCA) focuses their efforts supporting residents with daily activities to support their personal hygiene, socialization, cognition, spiritual being and physical health. PCAs encourage independence, support resident choice and preserve resident dignity through their professional manner and interactions.
Routine Functions of the Position:
Practices responsible teamwork as evidenced by openly communicating with coworkers, participation in facility meetings, commitment to workgroup's efforts to improve operations or resolve problems and a willingness to lend assistance to other campus co-workers.
Provides residents with assistance for personal needs according to customer service plan. Resident needs may include, but not limited to: toileting, bathing, dressing, grooming, mobility, transport, dining, and simple treatments.
Practices patience, compassion, and empathy in all interactions with all residents.
Understands the importance of the PCA role in improving resident Quality of Life through personal care, activities, and daily interactions.
Promotes social and emotional support as needed and according to the customer service plan. These actions include prompt response to calls for assistance, sensitivity to resident needs for privacy and socialization, encouragement and direct assistance to participate in activities, appointment reminders, and encouragement for the resident to be as independent as possible.
Interacts and communicates with resident and residents' family members in a manner that shows respect and promotes confidence in meeting their expectations. Refers family members to nurse or supervisor for service / care concerns..
Consistently utilizes Standard Precautions and follows infection control procedures as indicated.
Observes for and informs supervisor/shift leader promptly about any changes in resident health or behavior or condition or needs.
Promptly reports unusual events, suspicion of abuse or neglect, and/or emergency situations.
Participates in the planning of customer service needs by providing updates on each resident's physical, social, cognitive, and spiritual health.
Assists residents with dining. May include but not limited to preparing/cleaning the dining room, assist with food selection, and serving beverages and food. Promotes pleasant and inviting dining environment and encourages social interaction among residents.
Completes resident laundry in a thorough and organized manner as scheduled.
Cleans resident rooms, bathrooms, common areas according to protocols & schedules where assigned.
Reports maintenance needs promptly. Takes all appropriate safety precautions to minimize risk of injury to resident, self and other co-workers.
Consistently practices proper body mechanics and safe handling techniques and demonstrates proper use of a gait belt when assisting residents.
Fulfills Country Meadows and regulatory requirements for annual and all continuing education programs.
Performs other duties as assigned.
Critical Success Factors:
Either possesses or is willing and able to learn the following:
Exhibit a positive customer service attitude as demonstrated by exhibiting the ability to be approached, friendly, and willingness to assist others
Displays personal initiative to complete work without constant supervision as demonstrated by consistently attending work as scheduled and by taking responsibility to address work related problems with the proper individuals.
Communication skills that include careful listening, being sensitive to other people's thoughts and feelings, thoughtful responses, timely and accurate reporting to appropriate people.
Commitment to confidentiality that pertains to both resident and co-worker information.
Must present with a neat, clean appearance always wearing name tag.
Participates in continuing education programs to promote self-development and contributes to the development of the team by helping new co-workers learn job tasks and responsibilities.
Work Environment
Stand / walk up to eight hours a day.
Frequently support up to 70 pounds.
Occasionally lift / carry up to 50 pounds.
Frequently kneel, bend, squat, climb and reach.
Secure proper assistance for transferring and lifting of residents as needed.
Workplace includes the entire campus excluding the attic.
Push/Pull up to 100 pounds
Minimum Qualifications:
Experience: Entry level position. Prior direct care experience preferred.
Education: High school diploma or GED.
Certification / License: Current CPR certification preferred.
Must be able to communicate effectively with residents and co-workers.

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