IT Infrastructure Ne2rk Professional

Position Description/Responsibilities (CCC/Vendor):
Location: Allentown
Duration: 6 mos+
Position Description:
This position is in the IT Infrastructure Data Center, Network, & Voice Operations organization and provides support for the operational network/VoIP infrastructure. The Network Support team supports both infrastructure technologies as well as processes for maintaining the network. The candidate will need strong network, VoIP, and security experience to help improve and maintain the data network.
Position Responsibilities:
Provide network services for maintaining viability, operating, and improving the standard IT enterprise, including network, voice, and application hosting with major emphasis on incident and problem resolution for core network operations infrastructure, including break/fix support
Configure, install, and uninstall routers, switches, VoIP gateways, and access points
Perform, review, and evaluate network performance results and escalate recommendations for review and approval
Provide first level response and repair to alert conditions such as outages, failures, over runtimes, shutdowns, and disaster recovery
Comply with all ITIL Service Level Management objectives including Incident Management, Problem Management, Change Management, Release Management and ensuring the delivery of computing services per agreed service level and operational expectations
Participate in Security and Risk Management, including Access Control, CFATS, SVA, SOX, and audits
Work with infrastructure engineering teams to support and upgrade products
Technologies and Processes include:
Cisco Network Equipment ? Switches, Routers, and Access Points
Riverbed / PacketShaper network acceleration appliances
Network Monitoring tools and technologies ? like NetScout / Wireshark / Solarwinds / CiscoPrime
Knowledge of TCP/IP network protocols, DNS, DHCP and MPLS
Knowledge of other protocols such as OSPF, HSRP, GLBP, VRRP, SIP, VPN
Typical vendor contacts include Cisco, Riverbed, and AT&T
Education/Experience:
Bachelor or Associate's degree in network essentials or related discipline, or equivalent work experience
Up to 2+ years' experience in the operations and support of network technologies preferred
Proficient with Cisco network equipment
Working knowledge of network tools, including NetScout, DNS, DHCP, Infoblox, SolarWinds, ServiceNow, ATT Business Direct, WireShark, and CiscoPrime
Experience with Cisco Nexus switch technology is a plus
Ability to handle multiple support and project-related requirements simultaneously
Ability to analyze complex network issues that involve pulling together a team and performing analysis of application performance, security software, software distribution, and other potential factors
Strong written and oral communication skills
Strong analytical and problem solving skills
Strong teamwork skills ? ability to work effectively as part of a team and as an individual contributor
Cisco Certification CCNA required. CCNP preferred
Network security knowledge and experience preferred
Active Directory knowledge preferred
EOE
Position Requirements/Technical Skills (CCC/Vendor):
see above
Status of Your Application::

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