Clinical Specialist I, CPT

As a member of the territory team, is responsible for case coverage and patient programmings. Works under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort and expertise with all SJM Chronic Pain Therapies among physicians, support staff and customers.
Job Duties:
Provides technical, clinical and programming assistance, primarily in support of 1-2 Territory Managers.
Integrates into all accounts; builds trust and relationships; establishes strong rapport with customers.
With gained product knowledge, becomes proficient in programming and case support.
Works seamlessly with Territory Managers(s) allowing them increased selling time.
Will foster high trust relationships with customers, including the regional team members.
Develop and maintain knowledge of assigned accounts and customers to include competitor activity.
Provides feedback to providers both within operating room setting and outside operating room setting on the directions for on label usage specific to St. Jude Medical implantable devices
Interacts with customers and assigned institutions, physicians and technicians, purchasing agents and administration staff.
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Performs other related duties and responsibilities, on occasion, as assigned.
Equipment:
Works with cellular phone, personal computer, iPad and product line technology. Operates a motor vehicle for trips to various company sites and outside vendor, field, and customer locations; and to commute to various airports for airline travel.
Working Conditions:
Work environment varies from office/field- including physician office procedure rooms and hospital operation rooms/personal residence with a low to moderate noise level to a variety of conditions caused by travel requirements such as customer offices, research labs, hospitals, hotels, use of automobiles, commercial travel, weather, etc.
Physical Demands:
Job activites require mobility and stamina involving a significant amount of walking, standing, climbing stairs and sitting; manual dexterity to carry, reach, manipulate, handle and deomonstrate company products as well as to write, telephone, use computer keyboard, etc; stooping and kneeling to pick up and carry equipment; and the ability to communicate clearly. Significant standing can occur at several hours at a time during case coverage within operating room setting. Lifting requirements are normally up to 25 pounds, but may exceed that on occasion. Requires clear vision and good depth perception.
Qualifications:
Required:
Associates Degree or technical certification; preferred Bachelor's Degree.
Minimum of 1-2 years experience in a clinical setting
Strong clinical skills.
Excellent organizational, time management and prioritizing skills to meet deadlines in a timely manner.
Capable of building strong working relationships with internal/external customers.
Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes or delays.
Accustomed to tight deadlines and managing multiple tasks.
Strong sense of urgency.
Ability to work in a highly matrixed and geographically diverse business environment.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Ability to leverage and/or engage others to accomplish projects.
Strong verbal, written and presentation communications with ability to effectively communicate at multiple levels within and outside the organization.
Ability to travel 25% within assigned region and/or outside assigned region.
Preferred:
Patient interaction experience within health care related environment (Physical Therapy, medical product sales, RN, LPN)
Prefer experience with Spinal Cord Stimulation theory and practice.
Experience working in a broader enterprise/cross-division business unit model preferred.

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