Service Advisor Intern

Position Description:
As a Service Advisor Intern you will learn to examine vehicles for collision related damage and document the time and effort required to repair and refinish vehicle to pre-accident condition in accordance with industry standards and insurance company guidelines.
Position Requirements:
The ideal candidate will possess the following:
Greet each guest in a professional and courteous manner, expeditiously determine guests; needs and ensure they are introduced to the appropriate teammate that they will be working with
Write collision estimates for customers, both insurance referred and walk-in, "sell" the company and quality of product and capture repairs when possible
Review all vehicle damage with customer, determining related and unrelated damage
Educate the customer about the collision repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and approximate repair time, and secure written work authorization for repairs from vehicles owner
Prepare all repair damage reports in accurate and precise manner, verify damage on estimates written by the insurance company, ensuring accuracy of parts and damage
Supervise and route each repair including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair necessary to provide the consumer with the most expeditious and high quality repair available, verify and secure payment from both insurance company and customer
Update the customer on repair status throughout the repair, document all communication with customer and insurance company
Minimum Qualifications:
High School Diploma or equivalent
Preferred Qualifications:
Strong customer service related job history
Ability to multi-task and maintain work pace
Excellent verbal and written communication skills
Possess strong work ethic
Application Mechanism:
To complete an application please click here: http://chc.tbe.taleo.net/chc06/ats/careers/apply.jsp;jsessionid=0E5CC7AC75315630D03148717B4BA5CB?org=SERVKING&cws=1
You may also contact Recruiter, Mark Matusheski.
Mark.Matusheski@ServiceKing.com

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