National Accounts Billing Associate

Overview
Completes all daily responsibilities for assigned Facility customers.
Responsibilities
Complete all assigned daily tasks for specified portfolio of Facilities including but not limited to:
Pre-billing report review and correction
Maintain Facility Fact Sheets.
Meet all billing deadlines in accordance with Facility expectations.
Complete all post-billing dispute resolution and Credit Memo review.
Work with local CBCs as needed to resolve all concerns.
Communicate ongoing problems/concerns related to report review or Customer Concerns to Supervisor.
Serve as primary contact person for Facility concerns as assigned by your portfolio.
See that all Facility calls/concerns are addressed thoroughly and timely.
Assist entire department as needed to ensure completion, accuracy, and meeting of Facility expectations in regards to all Facility billing functions.
Ensure all Compliance and SOX requirements are met.
Provide feedback to Supervisor regarding ongoing issues/concerns and process improvement.
Ensure appropriate, timely and professional communications occurs with admissions coordinator, facility business office, facility Director of Nursing and/or facility administrator as needed.
Maintain customer satisfaction through responses to customer billing inquiries. May include various levels of customer interaction and intervention for local, chain, regional and national account customers as directed by upper management along with coordination with Billing Division.
Overtime may be required and/or expected.
Work and partner with other internal departments.
Follow all applicable government regulations including HIPAA.
Participate in projects and/or management meetings.
Other duties as assigned; job duties may vary by location.
Qualifications
Minimum (Required): (must be met in order to perform the job at the required level)
High school diploma or equivalent; one to two years related experience and/or training; or equivalent combination of education and experience.
Basic knowledge of insurance procedures.
Ability to work in a fast paced, rapidly changing environment.
Excellent verbal and written communication as well as listening skills.
Intermediate computer and typing skills.
Preferred: (if above and beyond the minimum required)
Bachelor's Degree
Healthcare industry experience.
Minimum of 1-3 years of experience working in an office/business setting.
Proficient in Microsoft Office, including but not limited to Word and Excel.
Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.
Equal Opportunity Employer: Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.
EO/Minorities/Females/Disabled/Veterans
Business Overview
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com
What We Do
Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
Commitment at Every Level
A large part of Omnicare's success derives from a commitment, at every level, to the welfare of each individual we serve. Each day, our employees consider how their work can improve the quality of life of residents and patients. Omnicare is truly a health care company, working to improve the health and quality of life for everyone we touch.
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