Business Operations Manager

Mueller Reports has been a national insurance services provider since 1980. The company is recognized by top insurance carriers for providing industry leading quality, customer service and technology. Mueller Reports takes pride in recruiting and training motivated individuals for either full or part time careers in the insurance data collection industry.
With a force of remote Field Representatives across all 50 states, Mueller reports completes reports for many of the national insurance providers. They hire our services in order to complete routine underwriting reports in a timely, efficient manner. Our Tonawanda, NY headquarters currently staffs employees in various departments, including Quality Assurance, Customer Service, Training, Telephone Services, Field Services, Sales, Marketing, and Information Technology.
+ Maintain operating budget as defined by Director of ????Business Operations
+ Direct management of Quality Assurance (QA) agents
+ Develop QA agent weekly schedules
+ Conduct regular performance reviews for all QA staff
+ Determine HR needs and coordinate interviewing/onboarding of new hires with HR
+ Present ideas to decrease QA review minutes
+ Review and approve team payroll and related expenses
+ Maintain consistent communication with key customer contacts
+ Handling of upper level customer service issues
+ Present ideas to decrease customer Inquiry and/or Dispute rates
+ Excellent written and verbal communication skills
+ Superior organizational skills
+ Previous management experience preferred
+ Ability to travel as required (10%)
+ 4-year degree or related experience preferred
Compensation:
+ Salary commensurate with experience 7f15b0a9e36c4ad2a709e3fe7d2e3165

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