Universal Banker (FLOAT) - Allentown/Lehigh Valley Area

Universal Banker (FLOAT) - Allentown/Lehigh Valley Area-1607403
Description
Universal Banker
Asa member of Santander's retail banking division you'll help serve Santander'sretail and small business customers as part of one of the top banks in theUnited States based on deposits. With principal presence in the northeastU.S., Santander's retail division offers consumer and lending products to helpour customers reach their financial goals. Santander currently servesnearly 2 million retail customers and 5.2% of the 2.7 million small businessesin the US footprint have a transactional account with Santander Bank.
Responsibilities:
Act as primary customer contact position in a Santanderbranch
Responsible for total customer satisfaction by meeting allthe financial needs of a customer: product, servicing, and transactional
Identify the financial needs of the customer at thetransaction window, platform desk, in the lobby or during out of the branchsales activities depending on branch needs and customer volume
Accountable to meet all assigned customer service and salesactivity goals by executing a model branch day plan that includes outboundphone contact to customers and prospects, in branch and out of branch salesactivities, as well as other sales activities as directed
Acquire and maintains customer relationships over the entirelifecycle of the customer by identifying and understanding the financial needsof a customer or prospect
Recommend appropriate solutions to meet customer needs andprovides excellent customer service including referrals to a specialist who canassist in meeting a specific need
Ensure error free and accurate completion of all customerrequests including: account openings, loan applications, servicing requests,loan closings, and routine bank transactions
Develop and deepen customer relationships by demonstratingownership and resolving customer problems efficiently, and by turning servicingrequests and routine transactions into sales opportunities
Gain in depth knowledge of the different banking channels andpromote opportunities to introduce the multichannel customer to thesecapabilities
Execute all sales, servicing and banking transactionsaccurately; following all compliance and security procedures, and will balancecash drawer within balancing guidelines
Qualifications
At least 6 months of cash handling experience
At least 2 years of sales or referral experience in a goal orincentive-based environment
At least 2 years of customer service experience
Incompliance with the requirements outlined within the Compensation Requirementsunder the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014;Santander Bank will now perform a credit check as part of, and in addition to,the existing background check for all positions where one must perform jobfunctions of a loan originator as defined by the LO Comp Rule.
Job:Retail Products Branch
Primary Location:Pennsylvania-Allentown
Schedule:Full-time
Job Posting:Nov 25, 2016, 3:25:55 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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