Pre-Encounter Representative Central Scheduling Quakertown Campus

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Pre-Encounter Representative Level 1 is responsible for answering incoming calls to the Pre-Encounter Center. Screen and route patient calls efficiently ensuring accurate appointment scheduling into data base. Respond to patient's questions and needs by editing, canceling and rescheduling appointments according to department protocols. The Pre-Encounter Representative Level 1 is also responsible for accurate and timely pre-registration and verification of all financial information and Point of Service cash collection for all services assigned to ensure proper reimbursement. Excellent verbal skills are required. Strong computer skills and attention to detail are required.
JOB DUTIES AND RESPONSIBILITIES:
Accurately completes the scheduling process.
Provides accurate and timely verification of all financial information for all services to ensure proper reimbursement.
Pre-registers and identifies/requests point of service cash for all scheduled patients.
Refers all self-pay patients as directed.
Updates and or communicates correct patient information to appropriate staff, hospital departments, and computer systems. Works with coordinator, supervisor and managers for any scheduling, or insurance issues.
Ongoing knowledge of scheduling and registration procedures.
Works with and communicates to departments regarding add on patients.
Monitors and maintains worklists as assigned and handles accordingly.
Capable of switching between skillsets and outbound and inbound calling functions.
Respond to patient's questions and needs by editing, canceling and rescheduling appointments according to department protocols.
Project a professional network image through phone interaction.
Adhere to departmental call center metrics in order to maintain standards and meet goals.
Excellent customer service skills with the ability to maintain effective working relationships with patients and staff.
High level of skill in entering data into computer while conversing with patients and physician offices.
Medical terminology.
The ability to handle high call volume while maintaining professionalism.
Demonstrate strong computer skills.
Triaging patient calls to ensure patient call is directed to appropriate department.
Provides educational information to the patient regarding their testing.
PHYSICIAL AND SENSORY REQUIREMENTS:
Must be able to sit for long periods of time. Must have the ability to hear as it related to normal conversation. Frequent use of hands for data entry.
EDUCATION:
High School diploma or GED
TRAINING AND EXPERIENCE:
Previous experience in a call center environment.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.

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