Member Service Assistant

Job Details
Our people make Lehigh Valley Health Network a great place to work. Join us in applying for our Member Service Assistant position in the Fitness department.
Be part of inspiring passion. At Lehigh Valley Health Network (LVHN), the deep connection we have with our patients and with each other is undeniable. In fact, we rely upon each other's strengths and passion to deliver exceptional patient satisfaction and high quality service each and every day.
Lehigh Valley Hospital has ranked among U.S. News & World Report's "Best Hospitals" for 19 consecutive years. LVHN is also a Magnet? Hospital, recognized three times by the American Nurses Credentialing Center for attracting and retaining the best professional nurses. Finally, Lehigh Valley Hospital received an "A" grade in The Leapfrog Group's Spring 2014 Hospital Safety Score, the highest grade in patient safety. These three recognitions highlight LVHN's commitment to teamwork, compassion, and technology.
Job Description: Responsible for front desk check-in of fitness members and guests and communicating about services and programs provided in the Fitness Center. Conduct membership enrollment and retail sales transactions of services and products offered in the Fitness Center. Assist in all operations and maintenance functions of the Fitness Center. Must be flexible to meet priorities and handle multiple tasks. Must display and attitude of enthusiasm, dedication, and commitment to a healthy lifestyle in all interactions within the Fitness Center, LVHN and the Community.
Minimum Requirements: Work requires the level of knowledge usually acquired by a high school graduate or equivalent. Demonstrate ability to interact positively and effectively with members, guests, patients and employees of LVHN. Demonstrate excellent customer service and the ability to work well under stress. Skill in handling telephone calls. Exhibit respectful demeanor and tact at all times particularly when confronted with challenging situations or clients. Must have professional discretion and confidentiality with information, excellent communication skills, ability to work well under stress and with minimum supervision. Flexibility regarding work schedule which will include day, evening, and possible weekend rotations as needed.
Preferred Qualifications: Prefer one year of experience in a health related or fitness setting. At least 1 year in a health related or fitness setting. CPR certification Proficiency in computer skills, phone skills, customer service experience.
Licensure and Certifications: Current Basic Life Support Certification: Professional CPR/AED is required or must be obtained within the first 30 days of employment
Influenza vaccination is required for all colleagues with patient contact unless medically contraindicated or due to a bona fide religious belief or practice, and is strongly encouraged for all colleagues.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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