Process Improvement Manager

Job Description



REPORTS TO:                     General Manager (or Production Manager)




Responsible for coordinating, facilitating, and implementing quality assurance standards and systems for the company.



Coordinate, facilitate, and administer quality management systems for the company.


Develop, implement, and coordinate company-wide quality training programs for all company personnel.


Coordinate company communications between all company facilities regarding quality related issues.


Resolve quality problems as needed with vendors, customers, quality representatives, and company personnel.


Review quality assurance standards, existing policies & procedures to evaluate effectiveness of company quality programs.


Comply with company policies and procedures.


Additional duties as assigned by management.



High school diploma or GED.

Related college degree and/or appropriate technical courses or Associate’s (A.A.) degree

Minimum 3 years experience in related field (TQM, SPC, ISO 9000)

Computer literate

Candidates are PREFERRED who offer the following:

Prior work experience in the corrugated industry.

Engineering background



Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 



Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.   Apply concepts of basic algebra and geometry.




Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



Employee is regularly required to walk and talk and hear.  The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Vision requirements include:  close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.


While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles.  The noise level in the work environment is usually loud.



The performance of the employee will be measured based on the following main factors:


Operating Standards – meet or exceed operating standards set in the areas of quality, cost, safety, customer satisfaction and productivity.


Personal Growth – Each year, professional goals will be developed and agreed to by the employee and supervisor.


Employee Relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.


Creativity – The employee is expected to be active in advancing the business through new and innovative ideas. 


Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

Note: Please apply for position under Allentown, PA position number 21111600006743 at

Company Description
Pratt Industries is America's 5th largest paper and packaging company with more than 5,500 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates four of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, HSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
Declaration: The Company is an Equal Employment Opportunity/
Affirmative Action Employer/Veterans/Disabled (EEO/AA/Vets/Disabled) Employer,
it is the Company's policy to hire and promote the most qualified applicants and
to comply with all federal, state and local equal employment opportunity laws.
Declaration: The Company is a federal contractor which complies fully with Executive Order 11246,
as amended, and the applicable regulations contained in 41 C.F.R. Parts 60-1 through 60-60; 29 U.S.C.
Section 793 and the applicable regulations contained in 41 C.F.R. Part 60-741;
38 U.S.C. Section 4212 and the applicable regulations contained in 41 C.F.R. Part 60-250 and/or 60-300;
and 29 C.F.R. Part 471, Appendix A.

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