Office Assistant

Kulthum Abdul-Rahman

100 Ramapo Trail apt # G12

Allentown, PA 18104


Phone: 4847252848



I am looking for a position in banking where I can work with a team of professionals and learn new skills.  I am highly motivated and enjoy working with people.  


I have more than 10 years experience in customer service oriented jobs. I have been able to grow and build my leadership skills throughout the years. I pride myself on team work and I have earned the respect and trust of my fellow employees. I have strong communication and interpersonal skills, I work well under pressure, and I am able to problem solve quickly and effectively.  

Work History

South Fork Pit Stop

South Fork, PA


October 2014– October 2015

Managed payroll and employee schedules

Communicated effectively with employees and increased employee efficiency.

Provided exceptional customer service and service recovery

Promoted to Manager of this store based on accomplishments at Unimart in Hastings, PA


Hastings, PA


October 2009 - October 2015

Job responsibilities

Conducted customer survey to determine supply and demand of current product to meet customer needs and effectively increased revenue.  

Aided in overall proficiency with my ability to communicate well and quick thinking

Reviewed sales data and determined that having fresh food stocked increased daily sales and accounted for a large portion of “quick sales”, instructed employees to keep warmers well stocked.

Followed up with employees continuously  

Implemented for hourly checks of freezer/fridge stock to ensure adequate availability of product to customers at all times.

Assigned shelves to employees to clean and check outdated product, effectively held employees accountable for their shelves.

Increased daily sales by 68%, managed labor efficiency, controlled inventory turnover and maintained corporate regulations  

Managed Payroll and employee schedule

Handled transactions with vendors

Kulthum Abdul-Rahman

Hamburger Stand

Allentown, PA

Assistant Manager

October 2007– October 2009

Ordered supplies and product

Managed schedule

Managed payroll  

Shift manager, oversaw 4-5 employees each shift

Provided exceptional customer service and service recovery


Dieruff High School

Allentown, PA

Graduated June 2005


Fluent in Swahili

Conversational in Hindi

Computer Skills

Proficient in Microsoft Office


ServSafe Certification

     Issued by: National Restaurant Association  

     Exp. Date: 04/09/2019


Underground Storage Tank Operator  

      Issued by:  State of Pennsylvania, Department of Environmental Protection, Storage Tank


  • ID#: 119822
  • Location: Allentown, PA , 18104

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