Office Assistant

Kulthum Abdul-Rahman



100 Ramapo Trail apt # G12


Allentown, PA 18104


 


Phone: 4847252848


E-mail: kayibrahim3@gmail.com


Objective


I am looking for a position in banking where I can work with a team of professionals and learn new skills.  I am highly motivated and enjoy working with people.  



Qualifications


I have more than 10 years experience in customer service oriented jobs. I have been able to grow and build my leadership skills throughout the years. I pride myself on team work and I have earned the respect and trust of my fellow employees. I have strong communication and interpersonal skills, I work well under pressure, and I am able to problem solve quickly and effectively.  



Work History


South Fork Pit Stop


South Fork, PA


Manager


October 2014– October 2015


Managed payroll and employee schedules


Communicated effectively with employees and increased employee efficiency.


Provided exceptional customer service and service recovery


Promoted to Manager of this store based on accomplishments at Unimart in Hastings, PA



Unimart


Hastings, PA


Manager


October 2009 - October 2015


Job responsibilities


Conducted customer survey to determine supply and demand of current product to meet customer needs and effectively increased revenue.  


Aided in overall proficiency with my ability to communicate well and quick thinking


Reviewed sales data and determined that having fresh food stocked increased daily sales and accounted for a large portion of “quick sales”, instructed employees to keep warmers well stocked.


Followed up with employees continuously  


Implemented for hourly checks of freezer/fridge stock to ensure adequate availability of product to customers at all times.


Assigned shelves to employees to clean and check outdated product, effectively held employees accountable for their shelves.


Increased daily sales by 68%, managed labor efficiency, controlled inventory turnover and maintained corporate regulations  


Managed Payroll and employee schedule


Handled transactions with vendors


Kulthum Abdul-Rahman



Hamburger Stand


Allentown, PA


Assistant Manager


October 2007– October 2009


Ordered supplies and product


Managed schedule


Managed payroll  


Shift manager, oversaw 4-5 employees each shift


Provided exceptional customer service and service recovery



Education


Dieruff High School


Allentown, PA


Graduated June 2005



Languages


Fluent in Swahili


Conversational in Hindi



Computer Skills


Proficient in Microsoft Office



Certifications


ServSafe Certification


     Issued by: National Restaurant Association  


     Exp. Date: 04/09/2019


       


Underground Storage Tank Operator  


      Issued by:  State of Pennsylvania, Department of Environmental Protection, Storage Tank


      Division 

  • ID#: 119822
  • Location: Allentown, PA , 18104

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