Retail Customer Service Representative

Thomas Brown
131 North 10TH ST Apt. #1
Allentown, PA 18102
(484) 387-2203


I am a highly personable Customer Service Professional with more than 12 years successful experience in customer service, technical support, leadership and training, as well as the service and hospitality industry with recognized strengths in both call- center and restaurant operations, policies, and procedures. Solid computer skills including proficiency with Microsoft Office (Excel, Word, PowerPoint, Publisher, Access, Outlook), and Microsoft Windows based operating systems. I have excellent verbal and written communication skills. I am regularly regarded as an individual with a strong work ethic, who is exceptionally dependable, well organized and detail-oriented. Recognized as a team player with the ability to work well under pressure and conform to the ongoing changes experienced within any professional environment.

Employment History

Spectra Inc. PPL Center (June - September)
Title: Server

Carrabbas Italian Grill (January - June)
Title: Host/Server Assistant/Server 

Easton Beverage Company Inc. (September, 15th 2013 – October, 23rd 2015) *Location Sold*
Title: Operations Manager
Responsible for managing over all operations of the company as well as POS support and accuracy, internal accounts payable and receivable, purchase orders, inventory management and accuracy, customer accounts, pay roll, supplies, all paper work and documents, planning of meetings and organizing trainings and presentations.

Diamonds Bar and Grill (2009 - 2016)
Title: Bartender/Server

Candida’s Bar (2012 - 2015) *Continue to fill in as needed*
Title: Bartender/Server

The Colonial House (June, 2nd 2010 - July, 13th 2013) *Location Sold*
Title: Bartender/Server

Apple Inc. (October, 7th 2010 – September, 12th 2012)
Title: Specialist/Mentor
Responsible for sales, technical support, organizing and presenting internal and external customer training sessions as well as managing the flow of traffic throughout the store.

The Hartford Fire Insurance Company (June, 8th 2009 - July, 15th 2010)
Title: Customer Service Representative/Trainer

T-Mobile – Allentown Call Center (September, 2006 – September 2008)
Title: Technical support representative I, II, and III /Advanced Technical Support/ Customer Relations Tier 3, Senior Specialist (September, 2006 to February, 2007)

Title: Senior Representative (August, 2007 to September, 2008)
Responsible for assisting a Coach (manager) with the continued motivation, development, and success of customer service representatives. Work also required in- depth knowledge of company policies and procedures, decision making skills, and the ability to work together with various personalities.

TGIF- Easton (Opened Location, 2004 – August, 2006)
Title: Server/Trainer

Perkins Family Restaurant – (Easton, 191, and Lehigh St.) (September, 2002 – August, 2004)
Title: Server/Trainer

Military Experience
Pennsylvania Army National Guard (November 4th, 2001 – November 5th, 2007) Description - Honorable Discharge

Michael Wright - (610) 698-1344 - Genius Admin Apple Inc.
Harry Doran - (484) 895-5051 - Manager Amore Studio
Ashley Deal - (561) 400-2825 - Real Estate Specialist
  • ID#: 120106
  • Location: Allentown, PA , 18102

Don't Be Fooled

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  • If an offer sounds too good to be true, it is. Walk away!

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