712 W. Walnut Street
Allentown, PA 18101
CoWorx/Synchronoss Technologies, PA Aug 2016 – Dec 2016
Call Center Representative
Taking in-bound calls forAT&T customers’ regarding the services they receive.
Specialist for “Transferring the Financial Billing Responsibility”
Barclays Center, NY Aug 2012 – Nov 2014
Guest Service Representative
Greet and Direct Guests, Conduct Suite Sweeps
Operate All Elevators and Provide Wheel Chair Escorts
Respond to Guests’ questions, comments and complaints
Shearman & Sterling LLP, NY April 2001 - March 2009
Scheduled meetings, arranged travel plans, handled confidential & sensitive information
Maintained departmental attendance records, processed and maintained invoice records/filing system
Registered attorneys for external programs, assisted in coordinating in-house seminars, responded to attorney emails/calls daily regarding their MCLE status for NY & CA
Prepared ‘Certificates of Attendance’ for attorneys Firm-Wide
Distributed MCLE credits for Shearman & Sterling LLP attorneys firm-wide, Compiled all evaluations received from attorneys’
Entered external & in-house data into the Micron database. Prepared sign-in-sheets, announcements, timed agendas, evaluations and materials for the year-end report that was later submitted to the NYS CLE Board.
Proofed & edited NY & CA MCLE Credit Reports for Shearman & Sterling’s newly admitted and veteran attorneys.
Answered a multi-line phone, maintained filing for invoices and other records, made copies, Utilized fax machines
Word Processing Professionals Temp Agency, NY Sept 2000 - March 2001
Assisted all departments in all faucets daily (Operations, Sales and Executive departments).
Met and greeted clients. Assisted applicants through registration process. Filed numerous applications.
Answered nine phone lines, faxed, tested and graded applicants all in a timely manner.
Carlton House Best Western Hotel, NY June 2000 - August 2000
Front Desk Agent
Checked in distressed guests who were delayed by airlines.
Accommodated guests and alleviated any conflict for the guests.
Handled credit and cash transactions. Performed general receptionist/clerical duties.
Algonquin Hotel, NY July 1999 - April 2000
Front Desk Agent/ Housekeeping Assistant
Greeted guests, Quickly checked guests in/out of busy hotel. Answered phones and completed guest reservations simultaneously.
Handled credit card and cash transactions. Performed general receptionist/clerical duties.
Provided assistance to staff members in other departments.
Assisted the Executive Housekeeping Manager. Supervised housemen and room attendants.
Professionally took guest complaints and helped resolve problems.
Extra Skills, Abilities and Experiences:
StaffMark, PA May 2015 – May 2016
Design displays for retail stores. Lifting heavy boxes, creating various displays for Kelloggs, Kraft & Smuckers products. Open, separate, label and restock inventory. Prepare orders and other warehouse duties.
SkyTech, PA Dec 2014 - April 2015
Pick and Packer
Picking cell phone accessories for customers ordered online. Quality control check. Packed and labeled to be sent to customer the same day in a timely fashion.
EDUCATION: A.A.S., Hotel and Restaurant Management Berkeley College White Plains, NY 2000
COMPUTER SKILLS: Microsoft Word, PowerPoint, Lotus Notes, Outlook and Micron CE Manager