Customer Service

 Angela M. McNamara

2858 Andrea Drive

Allentown, PA 18103





Experience:  Macy’s                                                              Whitehall, PA                                            

                       Retail Sales Associate                                      October 2013-January 2013

Meeting and exceeding daily sales goals. Maintaining sales floor while greeting and connecting with customers.  Utilizing product knowledge and selling skills to build repeat business. 


Meals on Wheels of Lehigh County           Allentown, PA 

                        Routing Coordinator                                        March 2005-November 2005 

Responsible for daily updating of client routing charts for meal delivery drivers to use in locating customer residences.  Made all necessary changes to each delivery route while focusing on individual route details. 


AT&T                                                              Allentown, PA

                       Market Administrator                                       July 1999-November 2004

                        Project Coordinator

Supported AT&T Signature clients and their internal account                          teams.  Project managed the end to end service delivery process for complex orders and provisioning issues through to completion.  Delivered weekly status reports and escalated issues through proper channels. 


                        Dun & Bradstreet                                          Bethlehem, PA

                        Application Specialist                                      Oct. 1996-July 1999

Managed customer portfolios for Lucent Technologies, Sprint Communications and          Air Products and Chemicals.  Collected on past due invoices, provided customer service and settled disputed billing issues.


Montgomery Publishing                              Fort Washington, PA

                        Promotional Sales Manager                           April 1994-Oct. 1996

Created advertising promotions for an inside sales staff.  Coordinated and assigned both recurring and new projects, set staff goals, incentives, and annual revenue budgets.


Account Executive                                         September 1991-April 1994   

Sold advertising space and serviced customers in a local territory on an outside and inside basis. Developed promotions suited to meet customer needs.  Designed advertising layouts for new and established customers.  Sold special promotions as well as standard weekly advertising.  Handled various assignments and remained attentive to project deadlines. 



Education:    Shippensburg University                              Shippensburg, PA                  

                        Bachelor of Arts in Communication               May 1991

  • ID#: 80123
  • Location: Allentown, PA , 18103

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